If your organization uses Avaya CMS, call center reporting is likely managed by a small handful of individuals who are continuously bombarded with requests for new and custom ad-hoc reports. Middle management may have trouble monitoring their individual departments or groups when needed, and upper management probably needs a more complete picture of the whole organization. Wouldn't it be easier if everyone could access, build and share web-reports from an intuitive browser-based interface, instead?
View this recorded webinar to learn how N-Focus Plus, NetLert's web-based reporting tool for Avaya CMS, can immediately improve your call center reporting with:
Senior Technology Specialist
Marketing Operations Specialist